At Canada Choice Immigration Inc. we’re devoted to providing the best services possible to our dear clients, because we believe that when our clients succeed, we succeed!
We offers our services on a “block fee” basis that is agreed upon in advance of any services being rendered and formalized with clients through the signing and acknowledging the terms of a written Retainer Agreement.
If the application is denied because of an error or omission on the part of the Consultant or his professional staff, the professional fees paid would be refunded, minus any out-of-pocket disbursements.
However, no refund would be applicable under one or more of the following reasons:
- The applicant has given CCII false information;
- Has misrepresented their background; for example, have prior knowledge of any existing medical condition(s); or have previous or current criminal conviction(s);
- Has failed to participate at scheduled interview, etc.
Upon signing our retainer agreement, the client(s) agree (s) to abide by the terms and conditions of that agreement, including the refund policy.
ALL applicants are encouraged to ask for clarification and receive feedback prior to engaging our professional services and signing our retainer agreement.
Once our retainer agreement has been signed, after CCII has started providing professional services (prepared application information and paperwork and sent to the customer, and/or provided any other form of services), no refund of professional fees would apply in the event that the applicant unilaterally decides to DISCONTINUE with the application. The Client (s) agree that after initial consultation, assessments and commencing of preparation of application package, there will be no refund of the prepaid professional fees incurred to date by the CONSULTANT or his associates. Further, no fee refund would be provided after submission of the application despite the outcome of the application. Any unpaid fee and disbursement will be due from the client immediately.
The Applicant(s) acknowledge that the granting of a visa or status; and the time required for processing this application is at the sole discretion of the government of Canada; and not the Consultant/his staff. The Applicant(s) agree that the fees paid are for services stated in the retainer agreement, and any refund is strictly limited to the amount of fees unearned. The unearned funds will be refunded within 14 days.
In circumstances of non-completion of work, as by my withdrawing from or discontinuing the application, the solicitor or client withdrawing services due to a breakdown in the solicitor-client relationship or conflict in the management of, or continuation of the Retainer, any refund in the Retainer will be calculated based on the stage and part of this retainer agreement which has not been completed, and where such stage of this retainer agreement which has been partially completed, the fees incurred, based on the time and hourly rate of the consultant and other staff involved in the said stage shall be deducted from a refund. Any and all disbursements shall also be deducted from any refund of the Retainer. All fees paid to CCII, associated with the matter are non-refundable for work completed, and are not dependent upon the outcome of the matter.